CONDITIONS OF USE
Should you wish to cancel your order we can only guarantee cancellation if the order has not been dispatched. If you have received an order confirmation email (internet orders only), or you have placed your order by phone (this means it will be confirmed automatically on completion of the phone call) then we cannot guarantee cancellation unless it is within a reasonable time frame (i.e more than 30 minutes before your requested delivery slot).
We will always endeavour to cancel unwanted orders - please call to request a cancellation.
We cannot guarantee that any of our foods are free from nuts or nut derivatives.
Cash payments are required on delivery.
Credit card payments are via Protx online payment gateway and funds will be taken on completion of your order.
Corporate account payments are required within the terms of your account.
Loyalty points are rewarded on some purchases and can be redeemed on some lunch items. Should we find that your account has been awarded the wrong amount of points resulting from an incorrect calculation by our rewards scheme software we reserve the right to adjust your account total.
We take any complaints very seriously. These should be submitted via our feedback form.
We always aim to deliver within your requested time slot. No delivery guarantee is offered, however we will consider appropriate compensation for any orders which are delivered late. In the event of an order not being delivered due to an incorrect address being supplied, the recipient not being available to receive the order nor contactable on any of the phone details supplied or the order not being accepted at reception then you will still be charged for the order.
Gourmet Oriental London
348 Upper RichmondRoad West
London SW14 7JT